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Alerting
What is an alert and how is it different from an e-mail message?
An alert is a separate message, delivered to your cell phone or pager, that contains information about e-mail you've received. You still receive your e-mail as you normally would, but you also get an alert notifying you about it.
What does an alert tell me?
At a minimum, the Alerting message tells you:
- That a new e-mail has arrived
- Who sent it
- The subject of the e-mail
How do I set up or modify Alerting for my e-mail account?
Setting up alerting involves two steps: configuring your alert device(s) and establishing an email filter which invokes your alert device(s). To configure your cell phone or pager to receive the alerts associated with your E-mail filters:
- Click on the Options tab located in the top navigation bar or the Options link in the lower left navigation bar in Message Center.
- Click on the Mobile E-Mail tab or select the Alert My Mobile Device link under the Mobile E-Mail section.
- Enter information about your cell phone and/or your pager. You may also enter a text messaging address (i.e. an E-mail address) in the "Other Devices" area if your provider is not listed.
- Select time zone .
- Fill out all the Number, Provider, Day of week (availability), time on/off fields .
- Click Save to save your selection.
- A message will be sent to your mobile device with your confirmation code. Enter the confirmation code and click Save.
Your device is now enabled to receive alerts.
Now, configure an email filter that invokes your alert device.
Who should use the AT&T Message Center Alerting Service?
Everyone can benefit from it, but it is particularly useful for:
- People who receive a lot of e-mail each day: Alerting helps "weed out" unimportant messages and reduces the number of times you have to check your e-mail. Instead of blindly checking for messages several times each day, in case there's an important one, you will get an alert whenever an important message arrives.
- People who MUST stay informed, in a timely manner, about important e-mail.
- People who RARELY receive any new e-mail. If you normally don't check your account regularly, you may want to be alerted about ALL new e-mail. That way, alerting keeps you from missing messages you weren't expecting.
If I don't receive an alert, will I still get my e-mail?
Yes. An alert is a separate message about your e-mail; it never replaces or destroys the original e-mail message that it is about. Alerts never affect your actual e-mail.
What devices does Alerting work with?
Alerting works with your cell phone or your pager. If you are unsure about whether or not your cell phone can accept text messages, contact your service provider.
I don't see my provider in the dropdown list, how can I use Alerting?
For ease of use, we have listed several of the large cell phone and pager carriers. However, if your carrier doesn't appear in the list, or if you are having difficulty receiving the confirmation message, you can use the "Other Device" field. Simply enter your text messaging address (in the format of an email address e.g. 5105551212@archwireless.net) in the "Other Device" field and press Save. We will send a confirmation message to that address. When you enter the confirmation code and press Save, your new alerting address will be enabled.
Don't forget to configure an email filter to invoke your alert.
I have 2 pagers (cell phones). Can I use both of them with Alerting?
If either of your pager (cell phone) providers is listed in the dropdown menus, you can configure one in the "Pager" device section and you can configure the second in the "Other Device" section simply by entering the text messaging addresess for that pager. If your device provider is not listed, you will only be able to configure one device using the "Other Device" section.
Do I have to pay for Alerting?
Alerting itself is free, but using it may result in additional charges from your cell phone or paging service provider. Alerts are delivered in the form of a text message, and are considered as such by service providers. Therefore, if you pay for individual text messages that you receive, you can expect to pay your service provider for each alert you receive. To avoid being charged for text messages you do not want to receive (for example, while you are asleep), go to the Mobile Web section on the E-mail Options page and limit the time you are available by selecting Day of Week and time on/off. Alternately, select the "Filtering" tab and set your rules to alert you only about certain e-mail.
I'm going on vacation and don't want to be alerted. Do I need to erase my settings?
No. Simply change the availability of each of your receivers - your cell phone and/or your pager - by going to the "Mobile E-Mail" section of the E-mail options page, and unchecking the "enabled" checkbox for your alert. Your Settings will remain intact, but you will no longer receive alerts. (When you get back home, be sure to make your receivers available again!)
I no longer want to use alerting. How do I turn it "off"?
- Click on the Options tab located in the top navigation bar or the "Options" link in the lower left navigation bar in Med=ssage Center.
- Click on the Mobile E-Mail tab or select Alert My Mobile Device link under the Mobile E-Mail section of the Overview tab.
- Remove any information in the Number or PIN fields (they must be blank)
- Disable each of your devices by unchecking the "enabled" checkbox(es).
- Click Save.
- Edit each of your email filters which invokes alerting to remove "...alert my mobile device" as an action.
The "Number or PIN" field
Cell Phones with text messaging capability:
Your service provider will give you an email address for text messaging.
The list below specifies the email domain/gateway to which we send alerts.
Contact your cell phone service provider for help
with identifying your PIN or number.
Pagers (Only alpha-numeric pagers are supported)
Please find your pager Service Provider in the list below.
For help with identifying your PIN or number, go to your service provider's Web
page.
The "Service Provider" menu
In order to receive alerts, you must tell us who your service providers are for your cell phone and pager.
The "Availability" menu
You probably don't want to be bothered if someone sends you
e-mail at 3:00am. Your cell phone and pager are meant
to make a racket whenever they receive an incoming message.
To avoid being interrupted (or even awoken) by an alert, or to avoid
possible charges for unwanted text messages, restrict receiver availability
to those times when you will actually benefit from being alerted.
The "Time Zone" field
For your convenience, Alerting allows you to determine when
your cell phone and/or pager are available to receive alerts. For this feature
to work properly, we must know your current time zone. This means
you may want to update this setting when traveling between time zones.
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