Help. AT&T Webmail Help
Topics
Getting Started
Folders
Filters
Alerting
Vacation/Auto-Reply
Return Receipts
Spam Blocker
Block/Allow Sender
Anti-Phishing
Mailbox Management
Settings for Your Other E-mail IDs
E-mail Archiving
Signature
Spell Check
Searching for message(s)
Address Book
I Still Have a Question...

Getting Started

Message Center fundamentals: How does this work?
Can I still use my regular e-mail program to read the messages in the AT&T Message Center?
Why don't I see any messages in my AT&T Message Center INBOX? I see them in my standard e-mail program.
Why do I get someone else's INBOX whenever I try to use the AT&T Message Center?
How do I read my e-mail?
How do I read an attachment?
How do I compose and send a message?
Can I send messages to "mailto:" links from the AT&T Message Center?
How do I attach files to a message I'm sending?
How do I reply to a message?
How do I reply to the sender and anyone else on the distribution list?
How do I forward a message?
How do I delete a message?
How do I delete all of the messages displayed on a message list page?
How much storage space do I have?
How long can I keep my e-mail in my mailbox?
Can I choose to have Message Center save a copy of sent mail?
Can I choose which Sent messages I want saved?

Folders

Will messages remain in my Folders?
How much storage space do I have?
How many folders can I create?
How do I create, rename or delete a folder?
How can I see or not see a list of all my folders?
How do I get information about the content and size of my Folders?
How do I move a message into a Folder?
Why can't I rename a folder to the original name?
Why can I delete some folders but not others?
What is the MailGuard Folder?
How does the Trash folder work?
Does deleting a message reduce the amount of storage my messages take up?
How do I remove messages from the Trash folder?
Are messages in the Trash folder automatically deleted after a certain amount of time?

Filters

How Do I set up filters?
How many filters can I apply to incoming mail?

Vacation/Auto-Reply

How do I set up an automatic vacation message?
Why can't I update my e-mail settings for Vacation/Auto-reply?

Alerting

What is an alert and how is it different from an e-mail message?
What does an alert tell me?
How do I set up or modify Alerting for my e-mail account?
Who should use the AT&T Alerting Service?
If I don't receive an alert, will I still get my e-mail?
What devices does Alerting work with?
I don't see my provider in the dropdown list, how can I use Alerting?
I have 2 pagers (cell phones). Can I use both of them with Alerting?
Do I have to pay for Alerting?
I'm going on vacation and don't want to be alerted. Do I need to erase my settings?
I no longer want to use alerting. How do I turn it "off"?

Return Receipts

What are return receipts?

Spam Blocker

What is the Spam Blocker?
Can I use the Spam Blocker feature on all my e-mail IDs?
How do I activate Spam Blocker?
How does Spam Blocker get activated for additional e-mail IDs?
How can the account owner control the Spam Blocker settings for each additional e-mail ID?
Will I have an opportunity to review messages if I select the "Delete it immediately" option?
Where do I view and/or delete unsolicited mail that was sent to me?
How do I view/delete mail on the AT&T Message Center held in my MailGuard Folder?
How long will the unsolicited mail remain in the MailGuard Folder?
What if the Spam Blocker system accidentally catches "real" e-mail (non-spam)?
What if I still get unsolicited e-mail after activating the Spam Blocker?
Will anyone read my e-mail as part of the Spam Blocker system?
Can I still automatically forward my e-mail to another address and use the Spam Blocker feature?
How does the Spam Blocker feature use Symantec software to filter out spam?

Block/Allow Sender

What is a Block/Allow Sender list?
Will anyone actually read the e-mail as part of Block/Allow Sender List?
Is there any type of e-mail that is exempt from the Block/Allow Sender List?
Can I use the Block/Allow Sender List with other e-mail features like E-mail Forwarding, Virus Filtering, and Spam Blocker?
What checks are done on the data entered into the Block/Allow Sender list?
Why can't I update my e-mail settings for the Block/Allow List feature?

Anti-Phishing

What is Phishing?
What is AT&T Message Center Anti-Phishing?
How do I know which messages are Phishing messages?
How do I review a potential Phishing message?
How do I review a potential Phishing message?
Is Anti-Phishing on all my e-mail IDs?
How do I activate AT&T Message Center Anti-Phishing?
How long will the mail identified as potential Phishing remain in the inbox?
What if the Anti-Phishing feature accidentally identifies "real" e-mail (non-phishing)?
Will anyone read my e-mail as part of the Anti-Phishing feature?
How does the Anti-Phishing feature identify potential phishing messages?

Mailbox Management

How do I set up access to other AT&T Service Mailboxes?
How do I set up access to Non-AT&T Service Mailboxes?
How do I delete access to my Mailboxes?
Where is my list of Mailboxes that I set up access to?

Settings for Your Other E-mail IDs

How can an account holder control the e-mail settings for each additional E-mail ID?

E-mail Archiving

What is e-mail archiving?
How do I archive my e-mail?

Signature

What is a Signature?
How do I create a Signature?
How many signatures may I create?
How do I change a Signature?

Spell Check

How do I check my spelling?
What is auto spell check?
May I create my own dictionary?
I don't see the Spell Check button on the Compose page. What's wrong?

Searching for message(s)

How can I find a specific message or group of messages?
How do I use advanced search?
I searched my Message List and see "No Entries Found."
After a search of message headers, how do I return to the Message List?

Address Book

What is the Address Book and how do I use it?
How do I add entries to my Address Book?
How do I change existing entries in my Address Book?
How do I send mail to people in my Address Book?
How do I remove entries from my Address Book?
Can I search for someone's e-mail address in my Address Book?
Can other people see my Address Book information?
How do I import address book information from other programs into Message Center?
How do I export my Message Center address book information to other programs?
What are categories and how do I use them?
What are group lists and how do I use them?

I Still Have a Question...

I still have a question. Now what?



Getting Started

Message Center fundamentals: How does this work?
Message Center is a web-based e-mail application. To access all the features you must use a browser that supports full JavaScript functionality (e.g. Microsoft Internet Explorer 6.0 and higher, or Firefox 2.0 or higher). Make sure the browser is set to accept JavaScript.
  1. You only need a web browser and an Internet connection to read, send and access e-mail that is in your mailbox
  2. You can access your e-mail from any machine. Go to: http://my.att.net and select the e-mail icon.
  3. Your Mailbox is secure and can only be accessed with your e-mail ID and password.
  4. Each mailbox comes with 500 MB of storage space.
Please note: The AT&T Message Center makes use of cookies. Your browser must be enabled to receive cookies (it probably already is), and if prompted, you must agree to accept cookies in order to use the AT&T Message Center. Although you can leave the AT&T Message Center simply by entering another URL in the location field of your browser, you can also leave by selecting the Logout link. This second method will effectively delete the cookies from your computer. If several people are using the Message Center to access different e-mail IDs on the same computer, we strongly recommend selecting the Logout link at the end of each session. This protects the privacy of each user's INBOX by requiring each user to log in.
To top of document. To top of document



Can I still use my regular e-mail program to read the messages in the AT&T Message Center?
Any message you read in the AT&T Message Center can still be read in a standard e-mail program like Microsoft Outlook Express or Netscape Messenger, until the message is deleted from our server. However, if you read a message in a standard e-mail program, chances are the message will be deleted from our server (unless you have changed this setting in your mail program) and you won't be able to read it in the AT&T Message Center any longer.
To top of document. To top of document



Why don't I see any messages in my AT&T Message Center INBOX? I see them in my standard e-mail program.
Your standard e-mail program is probably set to delete messages from our server after it downloads them. If so, and you check the AT&T Message Center soon after using your e-mail program, there will be no messages on our server for you to see.
To top of document. To top of document



Why do I get someone else's INBOX when I try to use the AT&T Message Center?
Another person probably used the AT&T Message Center on the same computer you're using, and that person didn't log out at the end of their session. Just select the Logout link from the menu on the left side of the INBOX, then log yourself on using your e-mail ID and password.

If several people are using the Message Center to access different e-mail IDs on the same computer, we strongly recommend selecting the Logout link at the end of each session. This protects the privacy of each user's INBOX by requiring each user to log in.
To top of document. To top of document



How do I read my e-mail?
  1. Select a folder. (The default is INBOX).
  2. A list of messages will be displayed.
  3. Open a message by selecting the name of the sender. (It is hotlinked to the Message).
Message Center displays 20 message headers per page by default. The most recent messages are shown first. To change the number of messages per page, go to E-mail Options.
To top of document. To top of document



How do I read an attachment?
  1. Open the message by selecting the name of the sender. The attachment or attachments will be shown at the bottom of the page as a "hotlinked" filename.
  2. Select a filename. The attachment will open.
Note: If the attachment does not open, you may not have the right software to view it. To solve this problem you need to get the right software or ask the sender of the attachment to convert the file to a format that you can open. These problems are independent of the Message Center application.
To top of document. To top of document



How do I compose and send a message?
  1. Select the Compose link.
  2. Fill in the address field(s). This can be done by:


    • Typing in the address(es)
    • Selecting the To:, Cc: or Bcc: links to open your Address Book
    • Selecting the Quick Address Lookup button next to the address fields.
    • Selecting the Group Lists button next to the address fields.

  3. If you like, enter the subject of the message.
  4. Enter your message in the message text area.
  5. When you are done with your message, select the Send button.
To top of document. To top of document



Can I send messages to "mailto:" links from the AT&T Message Center?
If you wish to send a message to a mail-to address,
  1. Run your mouse pointer over the mailto: link, and copy the address as it appears on the status bar at the bottom of your browser screen.
  2. Then follow the steps for composing and sending a message (above), pasting or typing the address into the Address field of the AT&T Message Center composition window.
To top of document. To top of document



How do I attach files to a message I'm sending?
  1. On the Compose page, select the Browse button and find the file you want to attach. If you want to attach more than one file, select the Attach More Files link next to the browse button and you will be able to attach up to four more files.
  2. When you are done with your message select Send.
To top of document. To top of document



How do I reply to a message?
  1. Follow the steps for reading a message.
  2. Select the Reply button.
  3. Enter your message in the top text area.
  4. Select Send.
To top of document. To top of document



How do I reply to the sender and anyone else on the distribution list?
  1. Follow the steps for reading a message.
  2. Select the Reply to All button.
  3. Enter your message in the top text area.
  4. Select Send.
To top of document. To top of document



How do I forward a message?
  1. Follow the steps for reading a message.
  2. Select the Forward button.
  3. Enter your message in the top text area.
  4. Select Send.
To top of document. To top of document



How do I delete a message?
  1. From any message list page, click the check box to the left of each message you wish to delete (a checkmark will appear).
  2. Select the Delete button. The message will be deleted from this folder and automatically moved to the Trash folder.

If you want to messages to be deleted immediately without going to the Trash folder:
  1. Click on the Options tab located in the top navigation bar or the Options link in the lower left navigation bar in Message Center.
  2. Click on the General tab or select the Trash Folder link under the General section.
  3. Select the Remove deleted messages immediately option.
  4. click Save to save your selection.

To top of document. To top of document



How do I delete all of the messages displayed on a message list page?
  1. Click on the check box at the top of the check box column. A checkmark will appear in the boxes to the left of all messages.
  2. Select the Delete button.
The messages will be deleted from this folder and automatically moved to the Trash folder, where you can retrieve them, or permanently delete them.
To top of document. To top of document



How much storage space do I have?
500 MB.
To top of document. To top of document



How long can I keep my e-mail in the mailbox?
Mail that is stored in the Inbox folder, a personal folder, as well as Drafts or SentMail folders, can be stored indefinitely, as long as the 500 MB threshold is not exceeded. Mail left in the MailGuard folder will be deleted after seven days. After three days messages in the Trash folder will be deleted by the system, but if you want to make sure they are permanently removed you can select the option to delete mail immediately.
To top of document. To top of document



Can I choose to have Message Center save a copy of sent mail?
Yes. You have the option to save a copy of all or some of your sent mail. You can choose either or both of the following on the E-mail Options page:
  • Have a copy of your outgoing messages sent to your INBOX.
  • Have a copy of your outgoing messages sent to your SentMail folder.
To top of document. To top of document



Can I choose which Sent messages I want saved?
Yes. When you are composing a message, you can choose whether or not you want that message saved. Your choice will override whatever your default setting is. The default for both is turned off, or whatever choice you've selected in the E-mail Options screen. On the message composition page, above where you type your message, you can check or uncheck the options to either "Send copy to SentMail folder" or "Send copy to INBOX folder".
To top of document. To top of document
 

Folders

Will messages remain in my Folders?
Mail that is stored in your Inbox folder or a folder you have created can be stored indefinitely, as long as the 500 MB threshold is not exceeded. Mail left in the MailGuard folder will be deleted after seven days. Messages in the Trash folder are kept for three days. After three days they may be deleted by the system, but if you want to make sure they are permanently removed you can select the option to delete them immediately.
To top of document. To top of document



How much storage space do I have?
Your maximum mailbox size remains 500 MB. When you reach this limit you will not be able to receive any more messages. Messages addressed to you will be returned to the sender. If this happens, you must delete some of your stored messages in order to receive new messages.
To top of document. To top of document



How many folders can I create?
There is no limit to the number of folders you can create.
To top of document. To top of document



How do I create, rename or delete a folder?
From the left navigation bar, select Folder Manager, or add next to Folders.
  • To create a folder, enter a name in the text area and click the Create button.
  • To rename, select a folder from the drop-down box, enter a name in the text area, and then click the Rename button.
  • To delete, select a folder from the drop-down box and click the Delete button.
To top of document. To top of document



How can I see or not see a list of all my folders?
When you create folders they will appear in your Folders list in the left navigation. If you want to hide them, click the "-" in the yellow circle next to Folders, if you want to see them all, click the "+" in the yellow circle next to Folders.
To top of document. To top of document



How do I get information about the content and size of my Folders?
From the left navigation bar, select Folder Manager, or add next to Folders. On the bottom of the Folders page you will see a table that lists the Folder name, number of messages in each Folder, number of unread messages in each Folder and the space used in each Folder.
To top of document. To top of document



How do I move a message into a Folder?
  1. Go to the Folder that contains the message you want to move.
  2. Click the checkbox next to the message.
  3. Select the Folder that you want to move the message to by using the drop-down menu above the Message List, then click Go, next to "Move (check mark) to:"
To top of document. To top of document



Why can't I rename a folder to the original name?
You cannot rename a folder to its original name. You also cannot rename the following folders because they are used by the E-mail system:
  • INBOX
  • Drafts
  • MailGuard
  • SentMail
  • Trash
To top of document. To top of document



Why can I delete some folders but not others?
You cannot delete the following folders because they used by the E-mail system:
  • INBOX
  • Drafts
  • MailGuard
  • SentMail
  • Trash
To top of document. To top of document



What is the MailGuard Folder?
The Spam Blocker is a feature that sidelines unsolicited e-mails to the MailGuard folder. Spam Blocker gives you the choice of deleting the messages immediately, sidelining them to the MailGuard folder for review or disabling Spam Blocker. To set up options for Spam Blocker:
  • Click on the Options tab located in the top navigation bar or the Options link in the lower left navigation bar in Message Center.
  • Click on the Security tab or select Spam Blocker under the Security and Spam section.
  • Select the desired option and click Save to save your selection.

To top of document. To top of document



How does the Trash folder work?
When you delete a message, the default option is to move it to the Trash folder The message will stay in Trash until it is removed by the system, or until you remove it by going to the Trash folder and deleting it. You can delete messages in the Trash folder individually, or all at once.
  • To delete an individual message, click the check box next to it and then click Delete.
  • To delete all of the messages in Trash, click the check box at the top of the check box column, then click Delete for each page of messages.
  • You can also delete all the messages in Trash from the left navigation by clicking on empty next to the "Trash" folder. This will permanently delete all messages in your Trash folder.
To top of document. To top of document



Does deleting a message reduce the amount of storage my messages take up?
Simply deleting a message moves it to the Trash folder. Messages in this folder are still available, and still take up storage space until they are deleted from the system.

Messages in the Trash folder will be removed by the system after three days. You should delete them from the Trash folder (described below) in order to save storage space.
To top of document. To top of document



How do I remove messages from the Trash folder?
You can delete messages in the Trash folder individually, or all at once.
  • To delete an individual message, click the check box next to it and then click Delete.
  • To delete all of the messages in Trash, click the check box at the top of the check box column, then click Delete for each page of messages.
  • You can also delete all of the messages in Trash from the left navigation, by clicking empty next the Trash folder.
To top of document. To top of document



Are messages in the Trash folder automatically deleted after a certain amount of time?
Messages in the Trash folder will be kept for three days. After three days they will be deleted by the system, but if you want to make sure they are permanently removed you can manually delete them from the Trash folder at any time.
To top of document. To top of document



 

Filters

How do I set up filters?
Message Center provides the capability to filter incoming mail, sort it into certain folders, delete it, forward it, and/or send an alert to a mobile device.

Creating filters:
  • Click on the Options tab located in the top navigation bar or the lower left navigation bar in Message Center.
  • Click on the Filtering tab or the filtering link under the Account Management section.
  • Click on new Filter to select the "Edit Filter" page.


Edit Filter Page

  • Enter a name for the new filter in the "Filter Name" field.
  • Select a filter "Condition" which causes the filter rule to activate:


Filter Conditions

  • Choose a field or fields :
    • Subject - fliter based on text in the "Subject" field.
    • To - filter based on the e-mail address in the "To" field.
    • From - filter based on the e-mail address in the "From" field.
    • Cc - filter based on the e-mail address in the "Cc" field.
    • Recipients - filter based on the e-mail address in the "To" and "Cc" fields.
    • Priority - filter based e-mail having high priority.
  • Select the type of match and enter the desired text that you want to match against the selected field(s).


Filter Conditions

  • Contains - matches if the text can be found anywhere in the line. For example, "contains bill" will match "billy, Billing Information, View your bill online"
  • Does not contain - matches if the text is not found anywhere in the line
  • Is - matches if the text matches the line exactly. For example, "is information" will match information and nothing else.
  • Matches - matches if the text matches the text found in the line. For example, "rich" will match "rich". To allow for variations to an an exact match, "wildcard" characters may be used.
  • Does not match - The text was not found in the line. Wildcard characters are also useful for this type of match.

Wildcards

The filter conditions "matches" and "Does not match" will work more effectively using wildcards. The following wildcard characters may be used:
* (asterisk) - substitutes for multiple characters
? (question mark) - substitutes for a single character

To use an asterisk or a question mark in a string for a filter, it is necessary to designate it as a part of the string by typing a double backslash (\\) in front of the wildcard character (eg., \\*, \\?).

Below are some examples of strings, and what they will match from the headers of email messages:

Examples of matches:
bob matches bob
bob* matches bob@att.net, bob234@youremail.com, bobby
*bob* matches "Email information for Bobby"
bob? matches bob1, bob9
bob\\* bob*

The filter can also match any or all of the criteria for multiple fields by selecting either the "All of the following match" or "Any of the following match" radio button. If you choose "All of the following match" , the filter action is carried out if all the specified conditions are true. If you choose "Any of the following match", the filter action is carried out if at least one of the specified conditions is true.

  • Select the action(s) which will be applied to your message based on the filter criteria you've selected. Selected mail may be, sorted into certain folders, deleted, forwarded and/or sent as an alert to a mobile device.


Filter Actions

  • Click Save to create the new filter.
  • Test your filter by sending yourself an email based on the filter criteria you have specified.

Edit or Delete an existing filter:
  • Click on the Options tab located in the top navigation bar or the lower left navigation bar in Message Center.
  • Click on Filtering tab or the filtering link under the Account Management section.
  • Select the filter you're editing from the list and update the appropriate fields. Click Save to save your new filter
  • To delete a filter, click delete to remove the filter.
  • Click Save to save your changes.
To top of document. To top of document



How many filters can I apply to incoming mail?
Each E-mail id can have a maximum of 20 filter rules.
To top of document. To top of document



 

Vacation/Auto-Reply

How do I set up an automatic vacation message?
The vacation message feature allows you to set up an automatic response to anyone who sends you E-mail while you are on vacation. To set a vacation message :
  • Click on the Options tab located in the top navigation bar or the Options link in the lower left navigation bar in Message Center.
  • Click on the Account tab or select Vacation/Auto-Reply under the Account Management section.
  • Enter the subject and E-mail message in the "Subject" and "Message" fields.
  • Select the appropriate message response.
  • Click Save to save your selection.

To top of document. To top of document



Why can't I update my e-mail settings for Vacation/Auto-reply?
Note: - If you are a former Worldnet subscriber, you may be restricted from making changes to your Vacation/Auto-reply setting:

Primary account holders can control access to the following e-mail features:
  • Spam Blocker
  • Virus Filtering
  • E-mail Forwarding
  • Vacation/Auto-Reply
  • Allow/Block List
The account owner may choose to allow each additional E-mail ID to update the e-mail options themselves or may block their additional E-mail ID users from changing these e-mail optio ns. To change these settings, log in as the primary account holder or ask the owner to change the "Managed by" permission setting which will allow you to make such changes.
To top of document. To top of document



 

Alerting

What is an alert and how is it different from an e-mail message?
An alert is a separate message, delivered to your cell phone or pager, that contains information about e-mail you've received. You still receive your e-mail as you normally would, but you also get an alert notifying you about it.
To top of document. To top of document



What does an alert tell me?
At a minimum, the Alerting message tells you:
  • That a new e-mail has arrived
  • Who sent it
  • The subject of the e-mail

To top of document. To top of document



How do I set up or modify Alerting for my e-mail account?
Setting up alerting involves two steps: configuring your alert device(s) and establishing an email filter which invokes your alert device(s). To configure your cell phone or pager to receive the alerts associated with your E-mail filters:
  • Click on the Options tab located in the top navigation bar or the Options link in the lower left navigation bar in Message Center.
  • Click on the Mobile E-Mail tab or select the Alert My Mobile Device link under the Mobile E-Mail section.
  • Enter information about your cell phone and/or your pager. You may also enter a text messaging address (i.e. an E-mail address) in the "Other Devices" area if your provider is not listed.
  • Select time zone .
  • Fill out all the Number, Provider, Day of week (availability), time on/off fields .
  • Click Save to save your selection.
  • A message will be sent to your mobile device with your confirmation code. Enter the confirmation code and click Save.

Your device is now enabled to receive alerts.


Now, configure an email filter that invokes your alert device.
To top of document. To top of document



Who should use the AT&T Message Center Alerting Service?
Everyone can benefit from it, but it is particularly useful for:
  • People who receive a lot of e-mail each day: Alerting helps "weed out" unimportant messages and reduces the number of times you have to check your e-mail. Instead of blindly checking for messages several times each day, in case there's an important one, you will get an alert whenever an important message arrives.
  • People who MUST stay informed, in a timely manner, about important e-mail.
  • People who RARELY receive any new e-mail. If you normally don't check your account regularly, you may want to be alerted about ALL new e-mail. That way, alerting keeps you from missing messages you weren't expecting.
  • To top of document. To top of document



    If I don't receive an alert, will I still get my e-mail?
    Yes. An alert is a separate message about your e-mail; it never replaces or destroys the original e-mail message that it is about. Alerts never affect your actual e-mail.
    To top of document. To top of document



    What devices does Alerting work with?
    Alerting works with your cell phone or your pager. If you are unsure about whether or not your cell phone can accept text messages, contact your service provider.
    To top of document. To top of document



    I don't see my provider in the dropdown list, how can I use Alerting?
    For ease of use, we have listed several of the large cell phone and pager carriers. However, if your carrier doesn't appear in the list, or if you are having difficulty receiving the confirmation message, you can use the "Other Device" field. Simply enter your text messaging address (in the format of an email address e.g. 5105551212@archwireless.net) in the "Other Device" field and press Save. We will send a confirmation message to that address. When you enter the confirmation code and press Save, your new alerting address will be enabled.

    Don't forget to configure an email filter to invoke your alert.
    To top of document. To top of document



    I have 2 pagers (cell phones). Can I use both of them with Alerting?
    If either of your pager (cell phone) providers is listed in the dropdown menus, you can configure one in the "Pager" device section and you can configure the second in the "Other Device" section simply by entering the text messaging addresess for that pager. If your device provider is not listed, you will only be able to configure one device using the "Other Device" section.
    To top of document. To top of document



    Do I have to pay for Alerting?
    Alerting itself is free, but using it may result in additional charges from your cell phone or paging service provider. Alerts are delivered in the form of a text message, and are considered as such by service providers. Therefore, if you pay for individual text messages that you receive, you can expect to pay your service provider for each alert you receive. To avoid being charged for text messages you do not want to receive (for example, while you are asleep), go to the Mobile Web section on the E-mail Options page and limit the time you are available by selecting Day of Week and time on/off. Alternately, select the "Filtering" tab and set your rules to alert you only about certain e-mail.
    To top of document. To top of document



    I'm going on vacation and don't want to be alerted. Do I need to erase my settings?
    No. Simply change the availability of each of your receivers - your cell phone and/or your pager - by going to the "Mobile E-Mail" section of the E-mail options page, and unchecking the "enabled" checkbox for your alert. Your Settings will remain intact, but you will no longer receive alerts. (When you get back home, be sure to make your receivers available again!)
    To top of document. To top of document



    I no longer want to use alerting. How do I turn it "off"?
    • Click on the Options tab located in the top navigation bar or the "Options" link in the lower left navigation bar in Med=ssage Center.
    • Click on the Mobile E-Mail tab or select Alert My Mobile Device link under the Mobile E-Mail section of the Overview tab.
    • Remove any information in the Number or PIN fields (they must be blank)
    • Disable each of your devices by unchecking the "enabled" checkbox(es).
    • Click Save.
    • Edit each of your email filters which invokes alerting to remove "...alert my mobile device" as an action.



    The "Number or PIN" field

    Cell Phones with text messaging capability:
    Your service provider will give you an email address for text messaging. The list below specifies the email domain/gateway to which we send alerts. Contact your cell phone service provider for help with identifying your PIN or number.

    Pagers (Only alpha-numeric pagers are supported)
    Please find your pager Service Provider in the list below. For help with identifying your PIN or number, go to your service provider's Web page.

    To top of document. To top of document



    The "Service Provider" menu


    In order to receive alerts, you must tell us who your service providers are for your cell phone and pager.
    To top of document. To top of document



    The "Availability" menu


    You probably don't want to be bothered if someone sends you e-mail at 3:00am. Your cell phone and pager are meant to make a racket whenever they receive an incoming message. To avoid being interrupted (or even awoken) by an alert, or to avoid possible charges for unwanted text messages, restrict receiver availability to those times when you will actually benefit from being alerted.
    To top of document. To top of document



    The "Time Zone" field


    For your convenience, Alerting allows you to determine when your cell phone and/or pager are available to receive alerts. For this feature to work properly, we must know your current time zone. This means you may want to update this setting when traveling between time zones.
    To top of document. To top of document



 

To top of document. To top of document
Return Receipts

What are return receipts?
Return receipts let you know when the recipient of your message has opened it. You may set up options related to handling message delivery notification as follows:
  • Click on the Options tab located in the top navigation bar or the Options link in the lower left navigation bar in Message Center.
  • Click on the Compose tab or select Receipt Notification under the Compose and Sending Mail section.
  • Select the desired option and click Save to save your selection.

To top of document. To top of document



 

To top of document. To top of document
Spam Blocker

What is the Spam Blocker?
Spam Blocker is a FREE comprehensive anti-spam feature that automatically stops suspected unsolicited e-mail (junk mail) from reaching your mailbox. It is available to all members. Spam Blocker, powered by Symantec software, detects suspected unsolicited e-mail before it reaches your mailbox. You can choose to hold these unsolicited messages in a MailGuard Folder for your review, or delete them immediately. If you choose to sideline messages to the MailGuard folder, they will be there for seven days, unless you delete them. After seven days these messages are deleted automatically.
To top of document. To top of document



Can I use the Spam Blocker feature on all my e-mail IDs?
Yes.
To top of document. To top of document



How do I activate Spam Blocker?
Spam Blocker is automatically activated by default. All mail marked as spam is deleted immediately. However, you can change the way spam mail is handled. Here are the steps:
  • Select Options on the top navigation bar or select the Options link from the left navigation.
  • Click on the Security tab or select the Spam Blocker link under the Security and Spam section.
  • Select the appropriate option.
  • Save your selection.

Note: - If you are a former Worldnet subscriber, you may be restricted from making changes to your Spam Blocker setting:
Primary account holders can control access to the following e-mail features:
  • Spam Blocker
  • Virus Filtering
  • E-mail Forwarding
  • Vacation/Auto-Reply
  • Allow/Block List
The account owner may choose to allow each additional E-mail ID to update the e-mail options themselves or may block their additional E-mail ID users from changing these e-mail options. To change these settings, log in as the primary account holder or ask the owner to change the "Managed by" permission setting which will allow you to make such changes.
To top of document. To top of document



How does Spam Blocker get activated for additional e-mail IDs?
If you added an additional E-mail ID Spam Blocker is automatically activated by default. Follow the same procedure described above in the "How do I activate the Spam Blocker?" section.
To top of document. To top of document



How can the account owner control the Spam Blocker settings for each additional E-mail ID?
Spam Blocker is activated by default for each e-mail id. The Spam Blocker feature offers primary account owners an added level of control over the settings of its additional e-mail IDs in the following ways:
  1. The account owner may choose to allow each additional e-mail ID to activate Spam Blocker and select the options themselves, OR
  2. The account owner may block their additional e-mail ID users from changing their own Spam Blocker options.
Account owners administer additional e-mail IDs as follows:
  1. Click on the Options tab located in the top navigation bar or the Options link in the lower left navigation bar in Message Center..
  2. Click on the Manage Other IDs tab.
  3. You can select the enabled, delete spam hyperlink from the email settings list.
To top of document. To top of document



Will I have an opportunity to review messages if I select the "Delete it immediately" option?
NO. You will not have the opportunity to review these messages nor can deleted messages be retrieved. If you think you might want some of this e-mail, consider the Hold for Review option until you are comfortable with how well the Spam Blocker is meeting your needs. Note: Neither AT&T nor Symantec Corporation guarantee the performance of the software with respect to e-mail you did not intend to delete.
To top of document. To top of document



Where do I view and/or delete unsolicited mail that was sent to me?
Members who select the Hold for Review option can view suspected unsolicited mail in their MailGuard Folder at the AT&T Message Center to ensure that it does not contain any mail that you would like to keep. If you are using a different e-mail client, other than the AT&T Message Center to view your regular mail, just log into the AT&T Message Center periodically to review your MailGuard Folder.
To top of document. To top of document



How do I view/delete mail on the AT&T Message Center held in my MailGuard Folder?
Go to the AT&T Message Center and select the MailGuard folder to view, move or delete messages.
To top of document. To top of document



How long will the unsolicited mail remain in the MailGuard Folder?
Messages older than seven days will be deleted from your MailGuard Folder. Note: Messages in your MailGuard Folder will count towards the 500-megabyte storage limit for this mailbox.
To top of document. To top of document



What if the Spam Blocker system accidentally catches "real" e-mail (non-spam)?
E-mail suspected to be unsolicited that is delivered to your MailGuard Folder is available for your review for seven days. If the Spam Blocker accidentally catches a "real" message, just click the check box next to the message and then select This (check mark) is not spam. The message is automatically moved your INBOX and a copy of this message is sent to the E-mail support team. If the message is considered to be from a reputable commercial business, or if it was not a commercial mailing at all, our filters will be revised.

Or you can move the "real" message yourself to the "INBOX" by clicking the check box next to the message, choosing the INBOX on the folder drop-down box and clicking the Go button next to Move (check mark) to:
To top of document. To top of document



What if I still get unsolicited e-mail after activating the Spam Blocker?
To help Symantec software build better rules to catch unsolicited e-mail you can participate by reporting messages as spam. Click the check box next to the message and then select Report as Spam. This will delete the message from your INBOX and move it to your Trash folder.

Messages reported as spam will be reviewed by an e-mail support team to see if a new rule for filtering needs to be created. Typically this means that the message matches another missed-spam submission.

Please note that, even after reporting an E-mail as spam, similar messages may appear in your INBOX. This is because spammers continually modify their messages to avoid filtering. Often, the changes they make are invisible to the viewer.
To top of document. To top of document



Will anyone read my e-mail as part of the Spam Blocker system?
No. Only software is used to evaluate the headers (routing information) and body (contents) of e-mail to determine whether or not it is spam.
To top of document. To top of document



Can I still automatically forward my e-mail to another address and use the Spam Blocker feature?
E-mail that is automatically forwarded to another account will not be screened. All your e-mail, including "unsolicited e-mail" will be forwarded. However, if you selected Forward with a local copy when activating E-mail Forwarding, the e-mail in your AT&T mailbox will be screened.
To top of document. To top of document






How does the Spam Blocker feature use Symantec software to filter out spam?
Your AT&T e-mail is passed through the Symantec software filters. These filters remove known spam from your e-mail. Symantec continually updates the filters to block the latest spam and continually identifies new spam using the Probe Network.

The Probe Network
Spam traveling through the Internet is captured by the Probe Network. The Probe Network is a massive collection of e-mail addresses that the Symantec antispam technology uses just to attract and receive spam. Messages caught by the Probe Network are sent directly to the Symantec technology center where new filters are created.

The BLOC
At the BLOC, spam experts evaluate incoming messages to determine if they are spam. If so, the spam experts immediately write rules to block those spam messages. The spam experts send those rules to the Spam Wall. Should you receive a spam message that was not captured in the Spam Blocker, please follow the steps outlined in "What if I still get unsolicited e-mail after activating the Spam Blocker?"
To top of document. To top of document



 

Block/Allow Sender

What is a Block/Allow Sender list?
The Block/Allow Sender List is a feature that allows all members to restrict or allow E-mail sent to an AT&T mailbox. Only e-mail from your "Allow" list or all mail except those on your "Block" list will be sent to your mailbox. You may also choose to block all email. If you choose this option, you will only receive email from your e-mail address and e-mail from AT&T with important information.

To enable or disable your Block/Allow Sender List:

  • Click on the Options tab located in the top navigation bar or the Options link in the lower left navigation bar in Message Center.
  • Click on the Security tab or select Allow/Block under the Security and Spam section.
  • Select your desired option for allowing or blocking email:

Allow List
You can choose to allow all incoming email or choose to only allow e-mail from e-mail addresses that you specify. All unwanted mail can either be deleted immediately or placed in a folder of your choice for later viewing.

Block list
You can choose to block all incoming email or choose to block e-mail from e-mail addresses that you specify. All unwanted mail can either be deleted immediately or placed in a folder of your choice for later viewing.

  • Click Save to save your selection.

To top of document. To top of document



Will anyone actually read the e-mail as part of Block/Allow Sender List?
No. Only software is used to evaluate the headers (routing information) of e-mail to determine whether or not it should be sent to that member's mailbox.
To top of document. To top of document



Is there any type of e-mail that is exempt from the Block/Allow Sender List?
Yes. AT&T will continue to send e-mail to this member with important information, regardless of your selection for Block/Allow list.
To top of document. To top of document



Can I use the Block/Allow Sender List with other e-mail features like E-mail Forwarding, Virus Filtering, and Spam Blocker?
E-mail that is automatically forwarded to another address will not be screened for junk mail ("spam") or viruses, and will not have Block/Allow Lists applied to them, even if you have these features turned ON for this E-mail ID. If E-mail Forwarding is ON, ALL incoming e-mail will be forwarded, regardless of who sends it.
To top of document. To top of document



What checks are done on the data entered into the Block/Allow Sender list?
We do minimal checks on the data that you enter into your Block or Allow Sender lists. The checks are to verify that an email address includes an "at" (@) sign, a domain includes a dot (.), and that you have not included certain characters which are invalid in an email address (e.g. whitespace, control characters, and other special characters such as [, ], :, ;, etc). We do not verify that either the email address or domain you type are actual email address(es) or domain(s) used on the Internet.
To top of document. To top of document




Why can't I update my e-mail settings for the Block/Allow List feature?
Note: - If you are a former Worldnet subscriber, you may be restricted from making changes to your Block/Allow setting:

Primary account holders can control access to the following e-mail features:
  • Spam Blocker
  • Virus Filtering
  • E-mail Forwarding
  • Vacation/Auto-Reply
  • Allow/Block List
The account owner may choose to allow each additional E-mail ID to update the e-mail options themselves or may block their additional E-mail ID users from changing these e-mail options. To change these settings, log in as the primary account holder or ask the owner to change the "Managed by" permission setting which will allow you to make such changes.
To top of document. To top of document
 

Anti-Phishing

What is Phishing?
Phishing is a scam where Internet fraudsters try to trick you into giving out personal information on-line. Phishing e-mails appear to be sent from organizations or companies where you have accounts. The phishing e-mail may ask you to verify your credit card number, verify your social security number, log in to your account, or update your account information. The e-mail may claim dire consequences if you do not comply. The e-mail will link to a Web site that may look exactly like the real company site, but is not. The purpose of the fake Web site is to capture your personal information so that the operators can steal from you or steal your identity.
For more information on fighting Phishing and other fraud, visit the federal government sit e:  www.onguardonline.gov
To top of document. To top of document



What is AT&T Message Center Anti-Phishing?
AT&T Message Center Anti-Phishing is a free feature that automatically identifies potentially fraudulent messages in your mailbox. It is provided to all members. AT&T Webmail will display a warning if it determines that one of the Web addresses found in the e-mail message you are trying to view was constructed in a way that is known to conceal its true destination.
Messages are identified as potential phish messages for one or more the following reason(s) :
  • The e-mail displays links that do not match the real destination (URL).
  • The e-mail contains links that are numeric IP addresses.
  • The e-mail contains links that use internal usernames.
  • The e-mail contains links that use illegal internationalized domain names.

To top of document. To top of document



How do I know which messages are phishing message? When you select a message to view, you will see a warning from AT&T in the reading pane or reading window.
  1. Select the Delete Message button to delete the message without viewing it.
  2. or Select the Show Message button to show the contents of the message.

To top of document. To top of document



How do I review a potential phishing message?
  1. Select the message to view it.
  2. If it is a potential phish message, you will see a warning message from AT&T in the reading pane or reading window.
  3. Select the Show Message button to show the contents of the message.
  4. The message is shown w